Was live on Thursday 22 October 2020


2020 has been a challenging year to say the least and it was essential that we continued to recognise the achievements around us. Recognition is a powerful way for our society to continue forward, even when it feels like it’s at a standstill. 

We were hoping to announce the winners at an in-person awards night before the end of the year, but with the ongoing COVID-19 restrictions a live event just wasn't possible. 

Therefore, on Thursday 22 October, we honoured the winners and finalists of the 2020 Digital Utility Awards at a virtual event, comprising industry presentations and the much-anticipated awards ceremony.


Before the awards ceremony, attendees had the opportunity to hear from a selection of industry experts on the topic of data analytics, and listen to a panel discussion on how COVID-19 has changed utility digital transformation priorities.

These presentations facilitated the knowledge sharing portion of the event, with a strong emphasis on providing useful information and creating genuine discussion around topical issues.


Charlotte Pordage, Editor, Utility magazine and Conference MC 

Welcome remarks

Phil Duncanson, General Manager Digital & Analytics, Jemena

Paul Cranwell, Customer Analytics Specialist, SA Water

Presentation from Bentley Systems

PANEL - How has COVID-19 changed or accelerated utility digital transformation strategies and priorities?

Carlos Gamez, Head of Asset Performance, Western Power

Adam Bumpus, Senior Lecturer, University of Melbourne and CEO, RedGrid

Dennis Cristante, Head of ICT Portfolio Planning & Business, Urban Utilities


2020 Digital Utility Awards Ceremony

Event close

Meet The Speakers

Adam G Bumpus, CEO and co-founder at RedGrid

Adam is CEO and co-founder of RedGrid, a software tech company building the Internet of Energy. Adam has worked in climate change and energy innovation for nearly 20 years, helping organisations like the UN and the World Bank improve clean energy investment and innovation.

Adam holds a doctorate from Oxford University in carbon finance, and is a Senior Lecturer in Entrepreneurship at the Faculty of Business and Economics, University of Melbourne. He is also a regular on Channel 10’s The Project, is a keenly terrible surfer and tragic air drummer.

Paul Cranwell, Customer Analytics Specialist at SA Water

Paul is SA Water’s Customer Analytics Specialist, championing the use of deep customer data in decision-making across the organisation. Paul has a strong background in data analytics, with more than 15 years’ commercial and consulting experience in various sectors including finance, health, manufacturing, mining and fast-moving consumer goods.

Paul led the introduction of the analytics platform at SA Water, which helps inform service delivery, customer experience improvement, and communications and engagement program planning. He holds a Bachelor of Commerce (Marketing) and is passionate about bringing a full view of customer interactions and feedback to everyday situations and strategic planning.

Carlos Gamez, Head of Function of Asset Performance at Western Power

Carlos currently works as the Head of Asset Performance at Western Power, where he and his team are focused on managing the network of in-service transmission, distribution, SCADA and communication assets that comprise the South West Interconnected Network of Western Australia.

Carlos joined Western Power in 2016 as an Engineering Team Leader of Operational Asset Performance, where he led a team tasked with the monitoring, investment planning and delivery of maintenance for transmission assets across the network.

Carlos has authored several magazine articles and papers, including two chapters in the Power Transformer Condition Monitoring and Diagnosis book published by the Institution of Engineering and Technology.


The 2020 Digital Utility Awards will feature the presentation of the following categories:

Best Customer Innovation

In recognition of the best digital innovation focused on improving customer outcomes.

Digital Utility of the Year – Energy

Awarded to the energy utility showcasing the best use and implementation of digital technologies, tools and processes across their organisation.

Utility Innovator of the Year

Awarded to the individual making the biggest contribution to the digital transformation of their utility.

Best Use of New Technology

In recognition of the best new technology in place across a utility network.

Digital Utility of the Year – Water

Awarded to the water utility showcasing the best use and implementation of digital technologies, tools and processes across their organisation.

Young Digital Leader of the Year

Awarded to the young person (under 35) demonstrating outstanding performance and passion for achieving digital transformation within their utility.